Country |
Description |
Argentina | Virtual Numbers from Argentina can not be assigned to companies based in Argentina. |
Argentina | TollFree numbers are not reachable from other countries than Argentina. |
Argentina | International reachability issues have been reported for calls to phone numbers from Buenos Aires. |
Argentina | T.38 is not supported. |
Argentina | SMS is not supported. |
Australia | TollFree numbers with areacode 1300 are shared cost numbers |
Australia | TollFree numbers with area code 13 are Special numbers |
Australia | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Australia | For Virtual Mobile numbers the customer will submit to AAACloud within 24 hours of receiving the request name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a proof hereof are required. If not received within 24 hours of receiving the request the number may be disconnected. |
Australia | Australia Special numbers cannot be cancelled before 10 months |
Australia | TollFree may not be reachable from other countries than Australia. |
Australia | Calling a tollfree number from a mobile phone is not free of charge. |
Australia | FAX is not supported. |
Australia | SMS is supported only on Virtual Mobile numbers. |
Australia | Virtual Mobile numbers with prefix +6147 only support SMS numbers with prefix +6148 support both voice and SMS (at a higher Virtual Number price) |
Australia | Outbound SMS are limited to 2000 messages per day per Virtual Number number for Australia. |
Australia | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Australia | TollFree Special 13 numbers may not be reachable from other countries than Australia. |
Austria | For Mobile numbers the customer will submit to AAACloud: name surname address and a copy of an ID and proof of address before activating the number and keep the information updated during use. For business customers the data of the company (name address registration number) and a copy of the ID of an authorized representative and address of the company are required. |
Austria | Geographic numbers require an address proof of address before activation of the number. The address location of the end user (place of residence/business) must correspond to the geographic area code of the telephone number(s) being associated with it. A valid proof of address is a proof of telecom services at the location of the end user. For more information on what constitutes as a valid proof in Austria please visit the Help Center. |
Austria | AAACloud's Customers purchasing services on Austrian numbers for the first time are required to provide proof of ID for identification purposes as required by local regulations. Valid proofs of ID are as follows: a ZIP file containing the ID/passport of an authorized representative together with a copy of the business registration of the Customer company. |
Austria | For national numbers the location of the end user (place of residence/business) must be within Austria. |
Austria | Toll-Free numbers are not reachable from other countries than Austria. |
Austria | Number reachability issues have been reported when dialing the 720 range from several carriers outside of Austria therefore international reachability cannot be guaranteed |
Austria | FAX is not supported. |
Austria | SMS is supported only on Mobile numbers |
Austria | Outbound SMSs are limited to 2000 messages per day for Austria. |
Austria | International reachability cannot be guaranteed for SMS and inbound voice on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Belgium | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Belgium | Virtual Mobile numbers cannot be used for calling card or conference applications. |
Belgium | Customer has the obligation to be able to identify users of Belgian Virtual Numbers through trustworthy information. |
Belgium | Reachability issues have been reported when dialing the 78 numbers from several carriers outside Belgium. |
Belgium | FAX is not supported. |
Belgium | SMS is supported only on Virtual Mobile numbers. |
Belgium | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Belgium | Outbound SMS are limited to 2000 messages per day per mobile Virtual Number number |
Brazil | Numbers cannot be assigned to residents or companies registered in Brazil |
Brazil | Virtual Mobile numbers cannot be used for calling card or conference applications. |
Brazil | For Virtual Mobile numbers the customer will submit to AAACloud name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected. |
Brazil | Numbers purchased before September 11 2007 are limited to 10 channels per Virtual Numbers |
Brazil | Intermittent national and international reachability issues have been reported for Virtual Numbers numbers from Porto Alegre Virtual Numbers (area code 51) and Salvador (area code 71). |
Brazil | SMS is supported only on Virtual Mobile numbers |
Brazil | FAX is not supported. |
Brazil | TollFree numbers are not reachable from other countries than Brazil. |
Brazil | In Sorocaba and Bauru local reachability issues have been reported. These numbers are not reachable through local dialing. Dialing the full national number solves the problem but might be considered as long distance call by outbound providers. |
Brazil | International reachability is not supported for inbound voice and SMS on Virtual Mobile numbers in Brazil. |
Brazil | SMS does not support non-latin special characters (characters in other languages are not supported) |
Brazil | For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected. |
Brazil | Outbound SMSs are limited to 2000 messages per day for Brazil. |
Bulgaria | When necessary AAACloud will undertake actions aiming at out-of-court collection of outstanding monetary obligations as set forth in Decision 1973 of 27 September 2012 of the Communications Regulation Commission (CRC) |
Bulgaria | Geographic numbers require an address of the end user. The address location of the end user must be in the city corresponding to the area code of the activated number. The customer will keep the information updated during use. |
Bulgaria | Toll-free numbers require the name and address of the end user. This information must be provided to AAACloud if requested within 24 hours of receiving the request otherwise the number may be disconnected. |
Bulgaria | T.38 is not supported. |
Bulgaria | Toll-Free Numbers - Domestic/National reachability is guaranteed. International reachability is supported but not guaranteed |
Canada | Any provider with annual Canadian telecommunications service revenues exceeding $10 million in the previous fiscal year as reported to the CRTC under the contribution regime is required to be a member of the Commissioner for Complaints for Telecommunications Services (Decision CRTC 2007-130 on the establishment of an independent telecommunications consumer agency). |
Canada | Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers. |
Canada | TollFree numbers are reachable from Canada and US mainland (48 states) |
Canada | TollFree numbers are reachable from landline mobile and payphones in Canada. They are not reachable from payphones in the US. CLI info from mobile phones can not be guaranteed. |
Canada | FAX is not supported. |
Canada | Reachability issues from Telkomsel (Indonesia) and Telcel (Mexico) have been reported for SMS. |
Canada | Outbound SMSs are limited to 1000 messages per day for Canada. |
Canada | International reachability cannot be guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Chile | T.38 is not supported. |
Chile | SMS is not supported. |
Chile | Reachability issues have been reported when dialing 44 national numbers from outside Chile. |
Chile | Intermittent international reachability issues have been reported. |
China | For TollFree Shared Cost (National) and Special numbers (Geographic) the customer shall submit name and address of the business end-user as well as the phone number of the point of contact for the service. The customer must provide an official company registration document and a proof of the address (eg a utility bill) together with ID card/passport of the point of contact for the service. |
China | TollFree Shared Cost (National) and Special numbers (Geographic) numbers can only be assigned to business end-users. |
China | Numbers cannot be assigned to residents or companies registered in China. |
China | Customer agrees that end-user personal information provided to AAACloud in the scope of the provision of the service is transferred to AAACloud's partners as specified in the Terms of Sale. |
China | SMS is not supported on TollFree numbers. |
China | T.38 is not supported. |
China | FAX is not supported. |
China | Diversion headers are not supported on inbound call flows (calls to AAACloud numbers). |
China | Intermittent international reachability problems for voice calls may occur on all types of numbers. |
China | TollFree Shared Cost (National) numbers can only be reachable from China. |
Colombia | Virtual Numbers geographic numbers are limited to 2 channels (or simultaneous calls) per number. Nevertheless we can increase the call capacity per number to 10 or 30. For the capital Bogotá we support n x 30 channels on request. In order to identify numbers with increased capacity in your inventory the city name will be changed to _ |
Colombia | Numbers cannot be assigned to residents or companies registered in Colombia. |
Colombia | For toll-free numbers (prefix 800) from Colombia a global address of the end user (place of residence/business) is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Colombia | Intermittent international reachability and DTMF issues may prevail. |
Colombia | T.38 is not supported. |
Colombia | SMS is not supported. |
Colombia | TollFree numbers are not reachable from other countries than Colombia. |
Colombia | Diversion headers are not supported on inbound call flows (calls to AAACloud numbers). |
Colombia | As of December 2021 a new format is going to be implemented for Geographic numbers. Please contact your Sales Account Manager for further clarification. |
Croatia | For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Croatia | For mobile numbers the Customer will collect end-user identification information such as name and address and maintain an up to date proof of the end user identity (copy of utility bill ID card/Passport drivers license). For business end users the Customer shall collect identification data (company name address registration number) and maintain an up to date proof of company identification such as business registration certificate copy of utility bill. The customer will submit to AAACloud the required the end user activation information before activating the number. Upon AAACloud specific request and no later than 24 hours since receiving the request the Customer will provide to AAACloud the proof of the end user identity. If the proof(s) are not received by AAACloud within 24 hours since the request the number will be disconnected and further legal actions may be taken by AAACloud. |
Croatia | TollFree numbers are not reachable from other countries than Croatia. |
Croatia | FAX is not supported. |
Croatia | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Croatia | Virtual Mobile numbers only support SMS support for inbound voice is not available. |
Croatia | T38 is not supported for the country |
Cyprus | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Cyprus | Toll Free numbers are not reachable from payphones. |
Cyprus | T.38 is not supported. |
Cyprus | Diversion headers are not supported on inbound call flows on Toll Free numbers (calls to AAACloud Toll Free numbers). |
Cyprus | FAX is not supported. |
Cyprus | FAX is not supported. |
Czechia | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Czechia | For Virtual Mobile numbers the customer will submit to AAACloud name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected. |
Czechia | TollFree numbers (range 828) are not reachable from Mobiles |
Czechia | TollFree numbers are not reachable from other countries than Czech Republic. |
Czechia | FAX is not supported. |
Czechia | Virtual Mobile numbers only support SMS support for inbound voice is not available. |
Czechia | Outbound SMSs are limited to 2000 messages per day for the Czech Republic. |
Czechia | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Czechia | Virtual Mobile numbers do not support delivery reports. |
Czechia | SMS is supported only on Virtual Mobile numbers |
Denmark | There is no link between geographical location and area code in Denmark. Therefore the phone numbers offered by AAACloud are classified as ""geographical"" in our systems but can be used for all cities. |
Denmark | For geographical numbers the customer shall provide name address and passport number or business registration number of the end user. The customer will submit to AAACloud the required information before activating the number and will keep the information updated during use. Upon request of AAACloud customer must be able to provide a proof of address within 24 hours otherwise the number may be disconnected. |
Denmark | Virtual Mobile numbers cannot be used for calling card or conference applications. |
Denmark | TollFree numbers are not reachable from other countries than Denmark. |
Denmark | SMS is supported only on Virtual Mobile numbers |
Denmark | FAX is not supported. |
Denmark | Outbound SMSs are limited to 2000 messages per day for Denmark. |
Denmark | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers with prefix +4592. |
Dominican Republic | Intermittent international reachability issues have been reported. |
Dominican Republic | FAX is not supported. |
Dominican Republic | SMS is not supported. |
Dominican Republic | Dominican Republic numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by AAACloud upon a 5 days notice period due to scarcity of number resourcing within the range in operation. |
Egypt | TollFree numbers are un-reachable outside of Egypt |
Egypt | Toll Free numbers are Reachable from all Fixed line networks and 'WE Telecom Egypt' mobile network only. |
El Salvador | Virtual Numbers are limited to a maximum of 5 concurrent calls. Nevertheless we can increase the call capacity per number to 10 or n x 30 channels on request. In order to identify Virtual Numbers with increased capacity in your inventory the city name will be changed to _ |
El Salvador | FAX is not supported. |
El Salvador | SMS is not supported. |
El Salvador | Intermittent international reachability issues have been reported. |
Estonia | FAX is not supported. |
Estonia | International reachability on National number type is not guaranteed from outside of Estonia. |
Estonia | Outbound calling to Estonia Premium rate numbers is not supported. |
Estonia | Toll-free numbers are only reachable from within Estonia. |
Finland | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Finland | Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers. |
Finland | FAX is not supported. |
Finland | SMS is supported only on Virtual Mobile numbers |
Finland | Outbound SMSs are limited to 2000 messages per day for Finland. |
Finland | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Finland | For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected. |
France | For geographic numbers please contact your account Sales Account Manager regarding required documents. |
France | For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer must provide proof of the address information together with a copy of the ID or Business registration (KBIS extract that is no older than 3 months) for validation before activating the number. The customer will keep the information updated during use. |
France | For mobile numbers the customer will submit to AAACloud name surname address and copy of ID/Passport of the end user before activating the number and keep the information updated during use. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. |
France | Mobile numbers cannot be used for calling card or conference applications. |
France | Mobile numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties. |
France | National numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties. |
France | TollFree numbers are only available for end user use and customers cannot re-sell or re-assign numbers to any third parties. |
France | Reachability issues have been reported when dialing (0)811 (0)805 (only if ported from Verizon) and (0)9 numbers from outside France. |
France | FAX is not supported. |
France | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
France | Outbound SMSs are limited to 2000 messages per day for France. |
Georgia | For geographical numbers (Tibilisi ) a local address is required in the city corresponding to the geographical zone of requested number. The address will be substantiated by an objective document showing a link between user and address. |
Georgia | Reachability issues have been reported when dialing (0)706 numbers from outside of Georgia. |
Georgia | FAX is not supported. |
Georgia | FAX is not supported. |
Georgia | SMS is not supported. |
Germany | For Toll-Free (ITFS) number type activation an address of the end user outside of Germany (place of residence/business) is required. The customer must provide proof of the address information together with a copy of the ID and Business registration for validation before activating the number. The customer will keep the information updated during use. |
Germany | For Toll-Free numbers where end users are within Germany please review our Help Centre for detailed steps required to acquire and activate a Toll Free number in Germany. Please coordinate with your Sales Account Manager |
Germany | Shared cost (prefix 800) number type is for end users within Germany an address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Germany | Individual end users are not supported only business end users can activate Germany numbers. |
Germany | Germany numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by AAACloud upon a 5 day notice period due to scarcity of number resourcing within the range in operation. |
Germany | For Geographic numbers a local address is required in the city corresponding to the geographical zone of requested number. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. |
Germany | For National numbers the address of the end user (place of residence/business) in Germany is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. Please review our Help Centre for detailed requirement guidelines. |
Germany | For Geographic and National numbers the practice of waiting loops without announcing to the calling party if the waiting time is free of charges or not is prohibited as per article §66g of the German Telecommunications Act. When the waiting time is subject to a charge the amount of the charge and the estimated waiting time shall be announced to the calling party. |
Germany | FAX is not supported. |
Germany | FAX is not supported. |
Germany | SMS is not supported. |
Germany | Toll-Free numbers are not reachable from other countries than Germany. |
Greece | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Greece | FAX is not supported. |
Greece | SMS is not supported. |
Greece | TollFree numbers are not reachable from other countries than Greece. |
Greece | TollFree numbers are not reachable from payphones. |
Hong Kong | Toll Free: Service is not and must not be made available to individual end users. The Service is intended for business end-user only. |
Hong Kong | Geographic and National numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. |
Hong Kong | Toll Free: Service is available to businesses and service providers registered in or with address location outside of Hong Kong only. |
Hong Kong | Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use. |
Hong Kong | FAX is not supported. |
Hong Kong | SMS is not supported. |
Hong Kong | Toll-free: Reachibility from a payphone cannot be guaranteed |
Hungary | For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Hungary | FAX is not supported. |
Hungary | SMS is not supported. |
Hungary | Reachability issues have been reported when dialing TollFree numbers from outside Hungary. |
Indonesia | For Mobile numbers prior to number assignment AAACloud requires the intended use case per order. Please contact your Sales Account Manager for further clarification. |
Indonesia | Mobile numbers require an address proof of address and proof of ID before activation of the number. For business end users a copy of the ID or passport of its legal representative and business registration is required. For end users a copy of the ID card or passport is accepted. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. |
Indonesia | International reachability is not guaranteed for SMS and inbound voice on Mobile numbers. |
Indonesia | Outbound SMS are limited to 1000 messages per day per mobile number. |
Indonesia | Diversion headers are not supported on inbound call flows (calls to AAACloud numbers). |
Ireland | Intended end user use for National numbers are required for the provisioning of a new number. If requested by AAACloud Customer shall provide proofs of use within 24 hours of receiving the request otherwise the number may be disconnected. |
Ireland | National numbers (0818) shall only be distributed to Irish residents or to those who have a real and substantive association with Ireland. Please contact your Sales Account Manager for further clarification. |
Ireland | Irish National numbers (0818) purchased on or after 1st May 2022 will be presented in E164 format (+353818x) to customers. National numbers (0818) purchased before 1st May 2022 will be presented in E164 format including the national 0 prefix (+3530818x) unless a ticket is raised to update the format. Please contact your Sales Account Manager for further clarification. |
Ireland | For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Ireland | National numbers (076) without an allocated end user use must be cancelled from customers account for quarantine and return to the regulators pool of numbering resources. Please contact your Sales Account Manager for further clarification. |
Ireland | For national numbers purchased after 06/02/2013 reachability issues have been reported when calling from outside Ireland |
Ireland | TollFree numbers purchased before 20/10/2010 are not reachable from mobile networks and payphones. |
Ireland | TollFree numbers purchased between 20/10/2010 and 01/09/2012 are not reachable from payphones. |
Ireland | TollFree numbers are not reachable from other countries than Ireland. |
Ireland | FAX is not supported. |
Ireland | SMS is not supported. |
Ireland | Diversion is not supported on Virtual Numbers geographic numbers purchased before September 2012. |
Ireland | National numbers (0818) are not reachable from outside Ireland. |
Israel | Geographic numbers used by Individual End Users/Subscribers - Before service activation the Customer shall provide the complete name and ID number of the subscriber as well as the address and proof of address document of the subscriber in the relevant geographic area of the number. For validation purposes the customer shall upload the ID copy of the subscriber. The customer shall maintain the subscriber information up to date. |
Israel | Geographic numbers used by corporate End Users/Subscribers - Before service activation the Customer shall provide the subscriber's company name VAT number as well as the address of the subscriber in the relevant geographic area of the number and a valid proof of address document. The customer shall provide a letter (in English) signed by the subscriber confirming that the subscriber's engagement of services was carried out through authorized signatories of the subscriber and is legally binding on the subscriber. The customer shall maintain the subscriber information up to date. |
Israel | P-asserted identity headers are not allowed. |
Israel | SMS cannot be used for sending SMS advertisements without the recipient’s prior written consent. Marketing SMS must include the name of the advertiser and the contact details for sending a notice of refusal. |
Israel | Reachability issues have been reported when dialing the numbers from Paltel and Jawwal (Palestinian Telco's). |
Israel | TollFree numbers are not reachable from other countries than Israel. |
Israel | Calling a TollFree number from a mobile phone is not free of charge. |
Israel | SMS is supported only on Virtual Mobile numbers |
Israel | TollFree numbers purchased after February 3rd 2014 are not reachable from payphones |
Israel | International reachability for inbound SMS cannot be guaranteed. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Israel | Virtual Mobile numbers do not support delivery reports. |
Israel | Mobile numbers cannot be used for conferencing services and call centers |
Italy | Customers or end users conducting call center activities must be notified/registered operators with the local regulator. |
Italy | For geographical numbers Address and ID Requirement applies. An address anywhere in Italy is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. |
Italy | For TollFree numbers a global address of the end user (place of residence/business) is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. |
Italy | For Virtual Mobile numbers a global address of the end user (place of residence/business inside or outside Italy) is required. For individual end users the customer will submit to AAACloud the following identification information before activating the number name and address birth location and date nationality and tax code along with proof of the end user identity (copy of ID/Passport). For business end-users the name and address of the company along with the VAT number is required before activating the number. In addition the following details of an authorized representative are required name and address birth location and data nationality and tax code along with proof of the authorized representative identity (copy of ID/Passport). The customer must keep the information updated during use. |
Italy | 199 numbers are reachable from Italy only. |
Italy | FAX is not supported. |
Italy | Outbound SMS are limited to 2000 messages per day per Virtual Number number. |
Italy | Virtual Mobile numbers only support SMS Voice is not supported |
Japan | For numbers purchased prior to December 31st 2019 to enable outbound calling you are required to contact your account Sales Account Manager regarding required documents. |
Japan | For geographic numbers please contact your account Sales Account Manager regarding required documents. |
Japan | As of February 28th 2022 activation of services for new individual end users is no longer supported only business end users can activate Japan numbers. For updating end user details for existing services of individual users please go to the Help Center for more information. |
Japan | Japan numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by AAACloud upon a 5 days' notice period due to scarcity of number resourcing within the range in operation. |
Japan | Geographic numbers require a local address within the relevant geographic area corresponding to the requested number as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to AAACloud the required address and supporting documentation before activating the number and shall keep the information updated during use. |
Japan | Toll-free numbers require a worldwide address as well as supporting identity and address proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to AAACloud the required address and supporting documentation before activating the number and shall keep the information updated during use. |
Japan | Customers shall fullfill local Know-Your-Customer requirements and submit a worldwide address as well as supporting proofs. Please review our dedicated Help Centre articles for more information and detailed requirements. Customer will submit to AAACloud the required information and supporting documentation before purchasing services in Japan for the first time and shall keep the information updated during use. |
Japan | Toll-Free numbers are not reachable from payphones. |
Japan | Toll-Free numbers are not reachable from other countries than Japan. |
Japan | T.38 is supported for Virtual Numbers purchased after 31/10/2012. |
Japan | SMS is not supported. |
Japan | Outbound calling to Japanese Premium Rate is not supported from Geographic numbers. |
Japan | Outbound calling is not supported from Toll-Free numbers. |
Japan | Outbound calling to Japanese Short Code ranges is not supported from Geographic numbers. |
Japan | Outbound calling is only supported from Tokyo Geographic numbers. |
Jordan | Numbers cannot be assigned to residents or companies registered in Jordan |
Jordan | Toll free numbers are un-reachable outside of Jordan |
Jordan | Toll free numbers are un-reachable in Jordan from networks: ZAIN mobile |
Kenya | Toll Free: Service is available to businesses and service providers registered outside of Kenya only. |
Kenya | Toll Free: Customers must provide a proof of business registration certificate of the subscriber and their business location address |
Latvia | For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Latvia is required. The customer will submit to AAACloud the subscriber information: full name / company name address within Latvia and proof of address (ex: utility bill or government issued documents issued in the past 6 months or a valid lease agreement). This information shall be submitted for verification before activating the number. Customer must keep the information updated during use. |
Latvia | For Geographic numbers there is no link between geographical location and area code in Latvia. Therefore the Geographic numbers offered by AAACloud can be used for any cities within Latvia. |
Latvia | Mobile numbers support SMS only. Voice on Mobile numbers is not supported. |
Latvia | Outbound SMS from Mobile numbers are limited to 2000 messages per day per number. |
Latvia | Geographic numbers are only reachable from within the EU. |
Latvia | Toll Free numbers are only reachable from within Latvia. |
Lithuania | For mobile numbers the Customer will personally maintain: For individual end-users data such as name and address together with an up-to-date proof of identification (ID card/Passport drivers license). For business end users data such as company name and address together with an up-to-date proof of company identification (business registration certificate). The Customer will be required to submit the end user’s data (no proof) in order to activate the number(s) with AAACloud. Upon AAACloud specific request the Customer will then need to provide the proof of identification. If the proof is not received by AAACloud within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. The address location of the end user (place of residence/business) must be within Lithuania. |
Lithuania | SMS to 112 is not available. Customer shall inform end users of this restriction in writing. |
Lithuania | For Toll free numbers the address location of the end user (place of residence/business) must be within Lithuania. |
Lithuania | For Geographic numbers the address location of the end user (place of residence/business) must be in the city corresponding to the area code of the requested numbers(s). Upon AAACloud specific request the Customer will then need to provide the proof of address. If the proof is not received by AAACloud within 24 hours of the request the number(s) will be disconnected and further legal actions may be taken. |
Lithuania | FAX is not supported. |
Lithuania | Virtual Mobile numbers only support SMS support for inbound voice is not available. |
Lithuania | Outbound SMS are limited to 2000 messages per day per Virtual Number number. |
Luxembourg | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Luxembourg | Toll-Free numbers are not reachable from countries outside of Luxembourg. |
Luxembourg | FAX is not supported. |
Malaysia | Numbers cannot be assigned to residents or companies registered in Malaysia. Customer has the obligation to be able to identify users of Malaysian numbers through trustworthy information. |
Malaysia | A special registration process exists for Malaysia. End user registration details must be submitted via our ticketing system. For detailed instructions please contact your Sales Account Manager for further clarification. |
Malaysia | All Malaysian numbers require a proof of address before provision of a number. The proof of address for business end users will be a valid business registration document issued by a government or official entity. Individual end users are not permitted for allocation of Malaysian numbers. |
Malaysia | Intermittent international reachability issues may prevail. |
Malaysia | Intermittent DTMF issues may occur with international calls. |
Malta | Outbound calling including via third parties is not allowed using Malta numbers. |
Malta | National numbers require an address proof of address and proof of ID before activation of the number. The address location of the end user can be anywhere globally. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. Valid proofs of ID are as follows: For individual end users a copy of an ID card or passport. For business end users a copy of the business registration of the company. |
Malta | SMS is not supported on any numbers. |
Malta | T.38 is not supported. |
Mexico | Virtual Numbers and TollFrees from Mexico can not be assigned to companies based in Mexico or that have operations in Mexico. |
Mexico | FAX is not supported. |
Mexico | FAX is not supported. |
Mexico | SMS is not supported. |
Mexico | TollFree numbers are not reachable from other countries than Mexico. |
Netherlands | Toll free numbers are to be ordered by AAACloud with the Dutch regulator on a per request basis. Please contact your account Sales Account Manager regarding required documents. |
Netherlands | For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Netherlands | For Mobile numbers in the Netherlands a global address of the end user (place of residence/business) is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Netherlands | Toll free numbers are not reachable from other countries than the Netherlands. |
Netherlands | Reachability issues have been reported when calling the national 085 numbers from outside the Netherlands. |
Netherlands | FAX is not supported. |
Netherlands | T.38 is only supported on Virtual Numbers numbers purchased after August 4th 2014. |
Netherlands | Outbound SMS are limited to 2000 messages per day per Virtual Number number. |
Netherlands | Virtual Mobile numbers only support SMS support for inbound voice is not available. |
New Zealand | TollFree numbers are reachable from landline and mobile phones. They are not reachable from payphones and other freephone numbers. |
New Zealand | TollFree numbers are not reachable from other countries than New Zealand. |
New Zealand | Virtual Numbers reachability issues have been reported for international calls to numbers with 07 and 09 area code. |
New Zealand | FAX is not supported. |
New Zealand | SMS is not supported. |
Norway | Individual end users are not supported only business end users can activate Norway numbers. |
Norway | For geographical/landline national and toll-free numbers the location of the end user (place of residence/business) in Norway is required. The customer will submit to AAACloud the subscriber information: company name required address street code municipality code company organisation number as well as a proof of Norwegian business registration for verification before activating the number and will keep the information updated during use. |
Norway | For Mobile numbers the customer will submit to AAACloud name surname address and copy of ID/Passport of the end user. For business end-users the data of the company (name address registration number) and a copy of the ID/Passport of an authorized representative are required. These should be submitted within 24 hours of receiving the request otherwise the number may be disconnected. |
Norway | Calling a Toll-Free number from a mobile phone or payphone may not be free of charge. |
Norway | FAX is not supported. |
Norway | For outbound SMSs a maximum of 4 SMS message per-second is accepted. Messages may be rejected if this rate is not respected. |
Norway | Outbound SMSs are limited to 2000 messages per day for Norway. |
Norway | International reachability cannot be guaranteed for SMS on Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Norway | Mobile numbers only support SMS support for inbound voice is not available. |
Panama | The location of the end user (place of residence/business) must be within the country. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Panama | Reachability issues have been reported when dialing from outside Panama. |
Panama | TollFree numbers are reachable from landline phones only. They are not reachable from mobile phones nor from payphones. |
Panama | TollFree numbers are not reachable from other countries than Panama. |
Panama | T.38 is not supported. |
Panama | SMS is not supported. |
Peru | For toll-free numbers (prefix 800) from Peru a global address of the end user (place of residence/business) is required. The customer will submit to AAACloud the required address before activating the number and keep the information updated during use. |
Peru | No CLI guaranteed. |
Peru | SMS is not supported. |
Peru | TollFree numbers are not reachable from other countries than Peru. |
Philippines | For TollFree Special (Geographic) numbers before activating the number the customer will submit to AAACloud: name and address and proof of address and keep the information updated during use. |
Philippines | Philippines Mobile can only be purchased by customers who are based outside of the Philippines. |
Philippines | For TollFree Special (Mobile) numbers before activating the number the customer will submit to AAACloud: name and address proof of address and proof of ID and keep the information updated during use. |
Philippines | Numbers cannot be assigned to residents or companies registered in Philippines |
Philippines | Numbers cannot be used for call back applications. |
Philippines | For TollFree Toll free numbers within 24 hours of receiving AAACloud's request the customer shall send the identification and location of the end user (place of residence/business) otherwise the number may be disconnected. |
Philippines | Numbers cannot be used for services offering adult content. |
Philippines | TollFree Toll free numbers can be reached free of charge to the calling party from PDLT landline networks and SUN and SMART mobile networks. |
Philippines | A single TollFree Toll Free number can have no more than 50 simultaneous calls. |
Philippines | Philippines Mobile numbers are only Inbound Voice enabled. Cannot traverse SMS or Voice outbound. |
Poland | Mobile numbers require a name address and proof of ID/Passport of the end user. For business end users the business name address and registration number along with a copy of the ID or passport of its legal representative. This information must be provided to AAACloud if requested within 24 hours of receiving the request otherwise the number may be disconnected. |
Poland | Mobile numbers are set to only use Zone World and Zone C channels. Zone A channels are not supported for Poland mobile numbers. |
Poland | SMS cannot be used for sending automated unsolicited direct marketing communications. |
Poland | FAX is not supported. |
Poland | SMS messages of over 255 chars sent in one single message is not supported. |
Poland | Diversion headers are not supported on inbound call flows on Mobile numbers (calls to AAACloud Mobile numbers). |
Poland | Outbound SMS are limited to 2000 messages per day per mobile number. |
Poland | Toll-free numbers may experience reachability issues from mobile networks within Poland. Calling toll-free numbers from the mobile network may not be free to the calling party. |
Portugal | Local address is required for nomadic numbers (030 range). This info will be sent to AAACloud within 24 hours of receiving the request otherwise the number may be disconnected. |
Portugal | For geographical numbers the location of the end user (place of residence/business) corresponding to relevant geographic zone is required and the customer will submit to AAACloud the required proof of telecom services being provided to the address of the number before activating the number as well as keep the details active during use. |
Portugal | 882 numbers are not reachable from mobiles. |
Portugal | Virtual Numbers and TollFree numbers are reachable from the following fixed and mobile networks: MEO PT Prime NOS Vodafone ONI NOWO Colt G9 & Dialoga |
Portugal | FAX is not supported. |
Portugal | SMS is not supported. |
Portugal | Outbound calling to Portugal Premium rate numbers is not supported. |
Portugal | Calls to international Portuguese TF numbers (8008) will not connect when dialing locally. |
Puerto Rico | T.38 is not supported. |
Puerto Rico | SMS is not supported. |
Puerto Rico | International reacheability issues have been reported for numbers from Arroyo Humacao Aguadilla Aguada and Aguas Buenas (except for calls originating from USA). |
Puerto Rico | TollFree numbers are reachable from US mainland mainland (48 states) Canada Hawaii and Puerto Rico. |
Qatar | Numbers cannot be assigned to residents or companies registered in Qatar |
Qatar | TollFree numbers are un-reachable outside of Qatar |
Romania | Geographic numbers require an address and proof of address of the end user. This information must be provided to AAACloud if requested within 24 hours of receiving the request otherwise the number may be disconnected. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the number. |
Romania | SMS to 112 is not available. Customers shall inform end users of the restriction in writing. |
Romania | Numbers purchased before 1/11/2011 are not reachable from UPC RDS and mobile networks. |
Romania | National numbers have limited international reachability for both voice and SMS. |
Romania | FAX is not supported. |
Romania | Outbound SMSs are limited to 2000 messages per day for Romania. |
Romania | National numbers with area code 371 support SMS from the following networks: Telekom Romania GTS Digi Romania UPC Orange and Vodafone. |
Romania | Toll Free numbers are reachable from the following fixed networks; Telekom Romania GTS UPC and RCS & RDS . Toll Free numbers are presently reachable from mobile networks; Telekom Romania and Orange Romania. |
Romania | Toll Free numbers are not reachable from other countries than Romania. |
Romania | Diversion headers are not supported on inbound call flows (calls to AAACloud numbers). |
Russian Federation | The customer shall submit name and address of the end-user and in addition to this the customer shall provide proof of ID card/Passport for residential end-users or a business registration certificate for business end-users. The proofs described are to be uploaded into the proof of address box (please note a proof of address is not required). The customer will submit to AAACloud the required documentation before activating the number and the customer will also keep this information updated during use. |
Russian Federation | The customer acknowledges and agrees to enter into a Telecommunications Services Agreement with Unit Telecom for the provision of Virtual Number numbers in Russia. Please |
Russian Federation | SMS cannot be used for sending SMS marketing communications without the prior authorization of the recipients. |
Russian Federation | The Customer shall comply with and assume all financial responsibility that may apply to the services they offer to end-users including any local compliance such as obtaining financial authorisations or registrations payment of applicable taxes and surcharges and local reporting required for offering services to end-users in Russia. |
Russian Federation | Unit Telecom advises that SIP Privacy header is not supported. |
Russian Federation | Unit Telecom advises that Outbound SMS is only supported to Russian Mobile numbers. |
Russian Federation | Unit Telecom advises that there will only be 2 channels per Virtual Number provided to Russian Mobile numbers |
Russian Federation | Unit Telecom advises that outbound calling privacy is not guaranteed. |
Saudi Arabia | Numbers cannot be assigned to residents or companies registered in Saudi Arabia. |
Saudi Arabia | TollFree numbers are un-reachable outside of Saudi Arabia. |
Singapore | National numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration globally as a proof of address and their business registration number. The address location of the business/company end user can be anywhere globally. Customers shall keep the information up to date during use. |
Singapore | Mobile numbers require an address and proof of address of the end user before activation of the number. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be anywhere globally. Customer shall keep the information updated during use. |
Singapore | Geographic numbers require an address and proof of address of the business/company end user before activation of the number. The business/company end user needs to provide a copy of their business registration in Singapore as a proof of address and their business registration number. The address location of the business/company end user must be in Singapore. Customers shall keep the information up to date during use. |
Singapore | Toll Free: Service is available to businesses and service providers registered in or with address location outside of Singapore only. |
Singapore | As of October 11th 2021 individual end users will no longer be supported for new activations of Geographic numbers; only business end users will be able to activate Singapore Geographic numbers. Existing individual end-users before October 11th 2021 will continue to be supported for inbound services only. |
Singapore | As of November 11th 2021 individual end users will no longer be supported for new activations of National numbers; only business end users will be able to activate Singapore National numbers. Existing individual end users before November 11th 2021 will continue to be supported for the existing services on already activated numbers. |
Singapore | Toll Free: Numbers require an address and a business registration as proof of address of the business end user before activation of the number. Customer shall keep the information updated during use. |
Singapore | AAACloud will support and provide with priority location information for emergency calls upon request from the Singapore Public Safety Answering Points but given industry practice in Singapore we encourage and recommend business/company end users to have alternative means available to provide location information directly when making emergency calls. |
Singapore | FAX is not supported. |
Singapore | Outbound SMS are limited to 2000 messages per day per Virtual Number number. |
Singapore | Mobile numbers only support SMS Voice is not supported |
Singapore | Toll-free numbers are only reachable from within Singapore |
Singapore | Toll-free: Reachability from a payphone cannot be guaranteed |
Slovakia | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Slovakia | Toll-Free numbers are not reachable from other countries than Slovakia. |
Slovakia | SMS is not supported. |
Slovenia | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Slovenia | T.38 is not supported. |
Slovenia | SMS is not supported. |
Slovenia | TollFree numbers are not reachable from other countries than Slovenia. |
Slovenia | TollFree numbers are not reachable from payphones |
Slovenia | Anonymous calls on TollFree numbers will be charged as mobile originated. |
South Africa | Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user must be in the city corresponding to the area code of the activated number. |
South Africa | Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. |
South Africa | National numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative. The proof of address will be an objective document showing a link between user and address. The address location of the end user can be anywhere globally. |
South Africa | Reachability issues have been reported when dialling geographic numbers from outside South Africa. |
South Africa | Toll-free numbers are only reachable from within South Africa. |
South Korea | Individual end users are not supported only business end users can activate South Korea numbers. |
South Korea | Service activation on geographic numbers require (1) an address within the relevant geographic area (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License). |
South Korea | Customer shall not use the Service and shall require Subscribers not to use the Service for any unlawful purpose whatsoever including but not limited to the transmission of information or the offering of any service which is contrary to any applicable law and regulation abusive harmful threatening defamatory pornographic or which could be considered offensive in any way. Customer shall not use the Service and shall require Subscribers not to use the Service for outbound traffic to the PSTN by falsifying the sending address of the transmission using a AAACloud number in the caller ID. |
South Korea | Service activation on national numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License). |
South Korea | Service activation on toll free numbers require (1) an address within South Korea (2) a South Korean business registration certificate issued within the last 6 months attesting to the address and (3) proof of identification of the legal representative (ID Passport or Korean Driving License). |
South Korea | SMS is not supported. |
South Korea | Intermittent international reachability problems for voice and fax calls may occur on all types of numbers. |
South Korea | South Korea numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by AAACloud upon a 5 days' notice period due to scarcity of number resourcing within the range in operation. |
Spain | TollFree numbers with area codes 901 are shared cost numbers for which AAACloud charges per minute fees to their customers. Virtual Numbers numbers with areacode 902 are officially classified as shared cost numbers however they are presented as national numbers in our systems as we do not charge per minute fees for calls to these numbers. |
Spain | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Spain | Reachability issues have been reported when dialing 518 national numbers from outside Spain. |
Spain | 901 numbers are not reachable from other countries than Spain. |
Spain | Reachability issues have been reported when dialing 902 national numbers from outside Spain |
Spain | FAX is not supported. |
Spain | Toll Free numbers are not reachable from outside Spain |
Sweden | For geographical numbers the location of the end user (place of residence/business) must be within Sweden. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Sweden | Virtual Mobile numbers can only be used for Person to Person communication. |
Sweden | Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers. |
Sweden | TollFree numbers are not reachable from other countries than Sweden. |
Sweden | T.38 is not supported. |
Sweden | SMS is supported only on Virtual Mobile numbers |
Sweden | International reachability cannot be guaranteed for SMS and inbound voice on Virtual Mobile numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
Sweden | Outbound SMSs are limited to 2000 messages per day for Sweden. |
Switzerland | For geographical numbers the location of the end user (place of residence/business) must be within the relevant geographic zone. If requested by AAACloud Customer shall send the location of the end user (place of residence/business) within 24 hours of receiving the request otherwise the number may be disconnected. |
Switzerland | FAX is not supported. |
Switzerland | SMS is not supported. |
Switzerland | TollFree numbers are not reachable from other countries than Switzerland |
Switzerland | TollFree numbers are not reachable from payphones. |
Thailand | Numbers cannot be assigned to residents or companies registered in Thailand. |
Thailand | Geographic numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand. |
Thailand | Toll-free numbers require an address proof of address and proof of ID before activation of the number. In addition the nationality and passport number or ID card number of the end user is required and for business end users the business registration number should be given. For end users a copy of the ID card or passport. For business end users a copy of the ID or passport of its legal representative or business registration.. The proof of address will be an objective document showing a link between user and address. Valid proofs of address include third party issued bank statements utility bills (all issued in the previous 6 months) and government documents (issued in the previous year) or IDs listing the submitted address such as government-issued IDs passports drivers licenses and business registration. The address location of the end user can be in any country outside of Thailand. |
Thailand | T.38 is not supported. |
Thailand | Diversion headers are not supported on inbound call flows (calls to AAACloud numbers). |
Turkey | Individual end users are not supported only business end users can activate Turkey numbers. |
Turkey | For geographical numbers the location of the end user (place of residence/business) must correspond to relevant city corresponding to the area code. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised company representative are also required.This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification. |
Turkey | For Tollfree and National numbers the location of the end user (place of residence/business) must be within Turkey. For business end users the customer must provide the Turkish business registration taxation registration and copy of the ID or passport of its authorised company representative. Additional fields such as MERSiS number Mother's first name and Father's first name of the authorised compay representative are also required. This must be provided for validation before activating the number. The customer will keep the information updated during use. Please contact your Sales Account Manager for further clarification. |
Turkey | Toll-free numbers with area code 811 are only reachable from the Turk Telecom network. |
Turkey | National outbound calling currently does not support calling to Premium rate numbers. |
Turkey | Diversion headers are not supported for outbound national calling. |
United Arab Emirates | A special process needs to be followed in order to purchase Toll free numbers from the United Arab Emirates. Please contact your account Sales Account Manager regarding required documents. |
United Arab Emirates | Numbers cannot be assigned to residents or companies registered in the United Arab Emirates |
United Arab Emirates | TollFree numbers are un-reachable outside of the UAE. |
UK | As of July 1st 2015 the cost of calling a service on 084 87 09 and 118 number ranges must be clearly advertised on all online and paper marketing material . Please contact your account Sales Account Manager regarding required documents. |
UK | Mobile numbers can only be used for Person to Person communication. |
UK | Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which do not comply with the usage of long virtual numbers. |
UK | Toll-Free numbers may not be reachable from all countries. |
UK | FAX is not supported. |
UK | International reachability is not guaranteed for SMS and inbound voice on Mobile numbers with prefix +447441. |
UK | Outbound SMSs are limited to 5000 messages per day from mobile numbers. |
UK | Toll Free numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by AAACloud upon a 5 days' notice period due to scarcity of number resourcing within the range in operation. |
UK | SMS is supported on UK geographic numbers please contact your account Sales Account Manager regarding required documents. |
United States of America | Because of very limited supply United States TollFree numbers with area code 800 are only available via your account manager. |
United States of America | Outbound SMSs are restricted to be used by our customers or their subscribers for sending person-to-person traffic only. The message must be initiated by human interaction. This service cannot be used for sending bulk notifications or other marketing campaigns which fall outside of the scope of CTIA guidelines with regards to the usage of long virtual numbers. |
United States of America | TollFree numbers with area code 855 bought before July 2015 are reachable from US mainland (48 states) and Canada. |
United States of America | United States TollFree numbers are reachable from US mainland (48 states). Canadian TollFree numbers have extended reachability covering US mainland and Canada. Puerto Rican TollFree numbers have extended reachability covering US mainland Canada Hawaii and Puerto Rico. Virgin Islands TollFree numbers have extended reachability covering US mainland Alaska Canada Hawaii Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands. |
United States of America | US numbers are subject to a usage policy whereby numbers that are and have remained unused may be reclaimed by AAACloud upon a 5 days' notice period due to scarcity of number resourcing within the range in operation. |
United States of America | FAX is not supported. |
United States of America | SMS on Virtual Numbers geographical numbers is supported however international reachability cannot be guaranteed. Issues have been reported from Indonesia (Telkomsel) and Mexico (Telcel). |
United States of America | Outbound SMSs from geographical and mobile numbers are limited to 1500 messages per day for the USA. |
United States of America | Outbound SMSs from geographical and mobile numbers cannot be used to access any 911 or similar emergency services. This service is not intended to replace any primary phone service such as a traditional landline or mobile phone that may be used to contact emergency services. If customers or its end users sends an outbound SMS on Virtual Numbers numbers to the emergency number 911 AAACloud will send a bounce back text message informing them about the unavailability to deliver and contact the 911 emergency service via text. However if the customer has not previously configured the number for inbound SMS (e.g. the number is not mapped to an SMS Link group or the number is mapped to an SMS link group without the link ""from AAACloud"" or ""bi-directional"" specification) AAACloud cannot send any bounce back text message to the customer or its end-users. The customer acknowledges this service limitation and shall inform the end-users about this restriction. |
United States of America | International reachability cannot be fully guaranteed for SMS and inbound voice on SMS enabled numbers. Please contact our NOC team through the ticketing system to report such issues as we are working on extending international reachability. |
United States of America | Inbound SMS from short code numbers is not supported on Virtual Numbers geographical numbers |
United States of America | CNAM registration is not supported on Virtual Mobile numbers |
Venezuela | TollFree numbers are not reachable from other countries than the Venezuela. |
Viet Nam | The customer shall submit name and address of the end user before activating the number. For business end users this shall be the information of the company representative. Upon demand by AAACloud proof of ID card or passport of the end user as well as a business registration certificate for business end users must be submitted within 24 hours otherwise the number may be disconnected. The customer will keep this information updated during use. |
Viet Nam | Customer and end users shall comply with local regulations on spam messaging including VNTA Decrees 77/2012/ND-CP and 90/2008/ND-CP. Among other requirements SMS advertisements may only be sent with prior consent of the recipient between the hours of 0700 and 2200. No more than one SMS advertisement may be sent to a recipient per day. SMS advertisements must be marked with sender information and include a means for immediate opt-out. |
Viet Nam | Calling to emergency services is not provided. Customer should clearly inform the end-user at the time of subscription that he/she should use another means for emergency calls within Vietnam. |
Viet Nam | Customer and end users shall not use the services to subvert or incite against the Vietnamese government. |
Viet Nam | International reachability cannot be guaranteed for inbound voice and SMS on Virtual Mobile numbers. We are working on it and we will make it available soon. |
Viet Nam | Outbound SMS are limited to 2000 messages per day per Virtual Number number. |
Viet Nam | Mobile numbers only support SMS Voice is not supported. |
Virgin Islands (U.S.) | Virgin Islands TollFree numbers are reachable from US mainland (48 states) Alaska Hawaii Canada Puerto Rico Guam Mariana Islands (Saipan) and Virgin Islands. |